Sphere – Strategic Communications and Membership Director, Geneva

Are you a natural communicator and relationship builder? Do you enjoy the challenge of finding new ways to engage and connect with a wide variety of people and organisations? Can you harness that energy around a common goal and vision?

If so, join Sphere for an exciting opportunity as the Director of Strategic Communications and Membership to mobilise a global network of Sphere members intent on promoting principled humanitarian quality and accountability in practice!

What is expected of you in this role?

You will lead the vision for communicating effectively about Sphere as well as enabling communication with the members around the use of the Standards. You will also be responsible for member relations, including outreach, recruitment, retention and implementation of plans designed to cultivate, maintain, and strengthen the use and effectiveness of the Sphere Standards.

COMMUNICATION – You will lead the planning, development of, implementation and monitoring of Sphere’s strategic communications. Specifically, you will work with the Communications Manager to:

· Develop and implement a Sphere communications strategy to support Sphere’s new “Sphere Effect” proposal to Act, Learn and Connect.

· Find novel ways to promote the work of the Sphere members’ work on the application of Humanitarian Standards.

· Oversee the continued development of a new and engaging Sphere website.

· Expand Sphere’s social media presence.

· Lead the production of the monthly e-newsletter, annual report and other special reports as needed.

MEMBER RELATIONS – You will work with Sphere’s Membership Officer to manage the engagement of new members as well as retention of Sphere members.

· Oversee the continued development for identifying membership needs for Sphere.

· Promote membership and member benefits and services.

· Solicit new members and oversee renewing membership.

· Provide a high level of service including building strong relationships with members, non-members, donors and others.

· Oversee the timely completion of administrative tasks related to membership and payment processing, coordination of membership renewals, updating membership data on website and other functional systems.

· Plan and manage membership events in coordination with other staff, including special workshops, networking events, Sphere’s General Assembly, and other events.

What we are looking for:

You are a seasoned professional with demonstrated experience in developing and leading strategic communications for non-profit organisations, preferably with global membership reach.

You embrace a spirit of problem-solving, communication and entrepreneurship to work with and adapt to multiple stakeholders around the world.

Your colleagues describe you as an exceptional communicator and advocate, and you would be comfortable representing Sphere at the highest level.

You enjoy working in small teams and enjoy guiding others in their work.

You have excellent oral and written English skills that are articulate and succinct, with other working languages as an asset.

You would ideally have experience using Sphere in field operations and policy development, as well as hands-on humanitarian field experience in a management or technical role.

The practicalities
You will report to Sphere’s Executive Director

You will supervise the Membership Officer and the Communications Manager

You will be based in Geneva (all candidates must hold a valid Swiss work permit)

Your time commitment will be full time. Flexibility on percentage of time will be considered for the right candidate.

You will start: ASAP

HOW TO APPLY:

Please send your CV and letter of motivation to: recruitment@sphereproject.org including ‘Strategic Communication and Membership Director’’ in the subject line.

Application deadline: 21 June 2018.

Interviews will be held in the first week of July. Only shortlisted candidates will be contacted.

Further information>>

Description
The Digital Communication Intern will be attached to the IATA’s Corporate Communications Department, with responsibilities focusing on web and intranet publishing support and creating multimedia content. This is a great opportunity for a young communications or marketing graduate to practice web aspects of digital communications in a demanding and highly professional environment in addition to experiencing fast-paced team work.

Responsibilities
Contribute to the quality of www.iata.org through reviewing content submitted by some 100 editors before publishing;
Ensure the application of best practices such as Search Engine Optimization and web writing style and contribute to the education of editors;
Provide web publishing support with advanced functionality (ex. creation of forms);
Create or edit content as needed;
Train and support intranet users;
Help maintain website and intranet integrity in terms of structure and asset management;
Create multimedia content for social media: short videos, images, infographics;
Provide support to social media team such as monitoring and scheduling content.

Qualifications and Skills
Recent communications or marketing graduate with a strong interest in digital media;
Experience of web communications, blogging or social media;
Video shooting and editing, photo editing:
At ease with technology, notions of HTML an asset;
Good writing skills;
Good written English.

Note- this is a paid internship!

Start date: July 2018

Further information; go to careers portal and search for Job ID 9087; title – Intern, Digital Communications.

The Job’s Mission

To create relevant and impactful marketing and sales content to attract, engage and acquire a clearly defined and understood target audience – to help drive IMD’s various programs and services. Specifically, manage and create marketing and sales content for IMD open programs, online and degree programs, custom programs, Corporate Learning Network.

Key Accountabilities

– Develop the best editorial content, storytelling and messaging that converts interested prospects into customers
– Define key content, messages and differentiators for IMD educational programs and services
– Reflect IMD Vision, Values and Strategic Direction in marketing and sales materials
– Adapt the voice of IMD Faculty and client engagement team to assure that messagingmatches customer needs accurately
– Work with program marketing, communications, direct marketing and client engagementteams to develop content strategies and collateral to reach existing and win new customers.

Key Activities

Manage and create marketing & sales content to support the sales of IMD’s entire portfolio of open, online and degree programs.
Tasks could include:
o Creation of marketing and advertising messages
o Sales support documents for client engagement team
o Website and landing page creation and update
o Program brochures
o SEA, SEO, social media messaging
o Email lead generation and nurture campaigns
o Video storyboarding, briefing, messaging, interviewing and editing
o Ad-hoc writing and proofing requests

Create content to support the sales of custom programs.
o All content creation for custom website
o Company story writing for the web
o Sales collateral
o Video interviewing, messaging, briefing and editing

Create content for IMD at an institutional level
Tasks could include:
o Institutional publications
o Program collateral
o Corporate Learning Network collateral
o Ad-hoc writing and proofing requests.

Education

– University degree in marketing, communications, journalism or English
– Advanced courses/training in story-telling, creative writing, digital content creation, or sales/marketing copywriting would be an asset.

Experience

– Minimum 10 years’ experience in copywriting/editing, including writing for the web
– Minimum 5 years’ experience in print production, preferably as an editor/project manager
– Minimum 5 years’ experience in marketing/sales communications
– Experience with web content management systems, preferably 1-2 years
– Experience managing budgets for projects or cost centers

Competencies and skills

– English mother tongue. French an asset
– Highly proficient copywriting, editing and proofreading skills in English
– Strong organization and project management skills: meets deadlines; able to manage multiple different projects at the same time
– Fast, efficient, but also good with details
– Highly business aware: service- and customer-oriented; diplomatic; politically aware; professional in all dealings with internal and external IMD stakeholders; puts internal customers first; reacts quickly to requests and “issues”
– Common sense and solution oriented: finds easy solutions, simplifies processes, and comes with recommendations, not problems
– Works independently; highly motivated; proactive; self-starter; team player; creative and innovative
– Must understand business issues.

How to apply

If you have the above skills and would like to work in our challenging environment, please send your complete application file (letter of motivation and resume in English, copies of your work certificates and diplomas) to hrjobapplication@imd.org