In 2008, Melcrum developed a framework for members of the Strategic Communication Research Forum, Melcrum’s global membership group for senior internal communication professionals. One year on, they have published an article looking back at the thinking behind the Framework’s creation and how it can enable Internal Communications to become a more value-adding function. Two Forum members who have been using the framework also offer their insights into how they have been using the tool and to what effect.

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Melitta

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