•  Driving creation, conception, and presentation of content strategy, working with internal stakeholders and external agencies
•  Work with Compliance, HR and Communications to shape the content strategy; and tailor it to topical or business critical matters on a global, regional and local level
•  Develop effective engagement approach to support roll-out, uptake and continuous usage of content. This will include use of content in off-line activities

Building and Managing Stakeholder Relationships (40%)

•  Communicating and coordinating with content submitters, approvers and production and strategy/planning teams to ensure smooth publishing process and that the strategy supports overall goals and objectives.
•  Building and managing the ambassador network, ensuring active participation in content creation and ongoing hub optimisation
•  Building and managing relationships with other functions and BUs ensuring active participationin regards to content creation
•  Building and managing a network of subject matter experts, review and approve content

Content Management & Continuous Improvement (50%) 

 Content creation and documentation 

• Help define content types with subject matter experts; develop and communicate guidelines for content development
• Set out content submission end to end processes and templates
• Design an effective approach for content documentation and maintenance of a sustainable database
• When necessary, writing, editing or advising on content
• Support repurposing of content for off-line or other purposes

 Content Pipelining & Publishing 

• Create and maintain content calendars, in line with strategy
• Support roll out of approval process of internal content, user generated and external content.
• Run timely publishing processes

 Moderation and Reporting 

• Monitor and manage responses to comments and feedback in a timely manner ,
• Design and implement a measurement approach
• Utilize tools to generate insights on interest uptake and viewability, feeding back into the strategy
• Summarize insights to create actionable reports; identify and analyze trends
• Provide recommendations for continuous improvement. This will include presentations to the senior management.
• Provide subject matter expertise as required

Additional duties and responsibilities

Collaborate with other Compliance teams on an as needed basis for either project-based or operational activities that pertain to off line activities and broader compliance initiatives