Joining the COVID-19 response, the Risk Communication and CEA delegate will support the IFRC Regional and National Society operations teams to enhance the impact, reach and efficiency of emergency response operations through the integration and coordination of risk communication & CEA activities and approaches in strong collaboration with the health team, IM, and under the guidance of CEA regional coordinator. This includes participatory approaches, feedback systems, risk communication and evidence-based advocacy.
The focus of the delegate will be to ensure the inclusion of community participation and feedback in all phases of the operation through mainstreaming different risk communication techniques and activities across sectors.
The Risk Communication Delegate will have a specific focus on setting up community feedback systems, ensuring community feedback and complaints are collected, analysed and acted upon by the sectors. The role will also be expected to work closely with PMER and IM counterparts to ensure all information and feedback from communities is effectively visualised, profiled within the operation, and used to inform strategic decision-making.
Job Duties & Responsibilities
- Ensures that the COVID-19 preparedness and response operation is implemented in accordance with the Movement-wide commitments and minimum actions for CEA, and relevant policies and guidelines.
- Works closely with technical colleagues across the operation to lead inthe rolling out and ensuringuse of the most relevant social sciences research, impact surveys and perception data(including social-cultural data, sources of vulnerabilities, community structures and power dynamics) to support the design of comprehensive and evidence-based community engagement strategiesin relevant geographically assigned region.
- Supports the development/adaptation and rolling out of risk communications and CEAtools, methodologies, trainings and activitiesas a core component of epidemic preparedness and response trainings and approaches lead by health experts.
- Supports national societies and IFRCteams in defining the plan and strategy to mainstream risk communication and community engagement effectively into covid19 preparedness and response plans and ensure strengthened engagement of and accountability to people and communities in all we do.
- Leads and coordinate the setting up/strengthening of appropriate feedback systemsin line with established feedback standards in priority countries and rolling out of research to gain a deeper understanding of the community perceptions, beliefs, rumours and complains.
- Ensures feedback, community perceptions and insights are regularly analysed and sharedwith key operation teams and decision makers to inform action.
- Work with operation teams to ensure the most vulnerable groupshave equal access to communication channels and feedback mechanisms and participate in decision making processes. designs and facilitates the training of staff and volunteers in collaboration with the health team on essential risk communication and cea aspects, such as the code of conduct, good communication skills, dealing with complaints and sensitive feedback and ensuring that feedback is acted upon.
- Guides coordination effortsacross the region and supports inter-agency coordination with a wide range of partners and stakeholders to ensure synergy, integration, coherence, and harmonization of community engagement actions, including the rolling out of technological solutions and innovative approaches.
- Engages in dialogue with key stakeholders’ leadershipto ensure community engagement issues and insights drive the health response.
Identifies partnership opportunities with key local and international partners.
- Supports evidence-based learningby assessing and monitoring levels of community engagement through supporting research, impact surveys, perception studies and case studies.
- An advanced university degree in a relevant area such as social sciences/behavioural/communication sciences or equivalent experience.
- Basic delegate training course, IMPACT or equivalent knowledge.
- 5 years of risk communication, social and behaviour change, CEA experience, including 2 years of experience in the Global South on epidemics preparedness and response settings.
- Experience in a coordination role, including with multi-sectoral stakeholders
- Experience in leading community engagement approaches and capacity building efforts of local organizations.
- Experience in planning targeted and appropriate behaviour change approaches.
- Experience of designing and implementing assessments, community consultations, research activities.
- Experience in an international organization or NGO.
- Experience in leading teams and managing people.
- Experience within the Red Cross and Red Crescent Movement.
Knowledge, Skills and Language
- Good understanding of current developments in the field of communication with communities, behavioural and social sciences, community engagement processes, strategic communication, research approaches.
- Excellent analytical skills and knowledge of quantitative, qualitative and participatory research methodologies and analysis.
- Excellent project management skills, able to work under pressure and manage multiple projects simultaneously, to a high standard and to deadline.
- Advanced coordination and negotiation skills, with the capacity to build partnerships with internal and external organisations.
- Advanced planning skills, with the ability to capture learning and use it to make improvements in operations and NS/IFRC ways of working for the integration of CEA approaches and activities.
Facilitations and training skills.
- Good understanding of CEA issues in emergencies contexts.
- Sensitivity to challenging political contexts and understanding of risk management processes.
- Able to capture learning and use it to make improvements in programming and operations.
- Good knowledge of gender and diversity issues in humanitarian programming.
- Fluently spoken and written English Preferred
- Good command of another IFRC official language (French, Spanish or Arabic)
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