About the team you are joining

The IATA Corporate Communications Team is a high performing diverse group of professionals who, together, are responsible for a wide spectrum of IATA’s communications and our brand. This includes our corporate website which, attracting over 43k visits daily, plays a crucial role in achieving IATA’s mission. We are proud that our website creates value for our members, demonstrates our expertise, and furthers our influence.

Reporting to the Head, Corporate Communications, the web manager is a senior member of the team. The web manager oversees the governance, strategy, content, design, enhancement, and maintenance of the corporate website. You will be responsible for ensuring that the site content, functionality, and performance meet user needs while contributing to IATA’s priorities.

What your day would be like

Your days will be busy with interactions across IATA as you build a compelling strategic vision for IATA’s web communications and take hands-on responsibility for leading its implementation. We will count on you to:

-Drive the site’s governance and strategy and manage its budget
-Oversee content processes, including planning, writing, reviewing, and editing content
-Coach the editor community with guidelines and training
-Identify opportunities for site enhancements and work with the IT team to realize them
-Support a seamless customer journey across the main digital platforms that IATA operates
-Oversee the corporate intranet on Sharepoint Online (about 10% of your activity)

This is a demanding role for an experienced web manager who is at ease at both strategic and operational levels. The position is supported by a part time intern.

We would love to hear from you if

You are an enthusiastic and creative web professional with strong interpersonal skills who has:

-At least 8 years’ experience in a similar role and a bachelor’s degree in a related field
-A passion for driving web processes to deliver a state-of-the-art website built on best practices for content development, SEO and accessibility
-Enthusiasm for internal stakeholder engagement to bring the website to the center of our business using data-driven insights
-Experience in federating internal stakeholders and a dispersed team of content owners/editors towards a high level goal
-Success in delivering large web projects and experience in working with IT and design agencies
-Advanced skills in CMS, GA4, GTM, Search Console, Lookers Studio, Siteimprove, Sharepoint…
-Outstanding English, while other languages would be an asset
-Travel Required: 5%

More information and apply here>>